Tiffany Smart S.A.S. — WhatsApp Business Compliance Statement

Related: Privacy Policy • Terms of Service

About Tiffany Smart and WhatsApp

Tiffany Smart S.A.S. provides business process automation and AI chatbot solutions that help companies manage operations and customer communication through WhatsApp and other messaging channels.

Our customers use Tiffany Smart as their main automation and messaging bot to optimize communication, service delivery, and customer engagement.

Tiffany Smart S.A.S. complies with the WhatsApp Business Messaging Policy, ensuring that all automated or human-assisted communications are consent-based, transparent, and compliant with applicable privacy laws.

Data Collection and Use

Data we may collect:

• Customer name and WhatsApp phone number

• Message content and metadata (conversation context)

• Business account information (for our client businesses)

• Optional data such as email, company name, or preferences

Purpose of processing:

• To operate and improve Tiffany Smart’s automation platform

• To enable businesses to communicate with their customers via WhatsApp

• To provide customer support and transactional notifications

• To manage consent and message delivery logs

• To comply with WhatsApp’s policies and local legal obligations

Legal Basis:

• Consent: The user explicitly agrees to receive WhatsApp messages from Tiffany Smart or one of its business clients.

• Performance of contract: Necessary to deliver the services requested by our users and partners.

Consent (Opt-In) for WhatsApp Messaging

Tiffany Smart S.A.S. only sends WhatsApp messages to users who have clearly and voluntarily opted in to receive them.

1. Provide their WhatsApp number willingly, and

2. Agree to receive messages from Tiffany Smart S.A.S. or one of its verified clients.

We securely record and store proof of consent (date, time, and user information).

Users can withdraw their consent at any time by replying "STOP" through WhatsApp or by contacting info@tiffanysmart.co.

Privacy and Data Protection

Data Controller: Tiffany Smart S.A.S.

Contact Email: info@tiffanysmart.co

Tiffany Smart S.A.S. adheres to Law 1581 of 2012 (Colombia’s Data Protection Law) and follows international privacy principles (GDPR-aligned).

Retention:

• Transactional and system data: up to 5 years or as required by law.

• Consent records: retained until the user withdraws consent.

Data Transfers:

When necessary, we may transfer data to third-party service providers (e.g., hosting, CRM, analytics) under contracts that ensure confidentiality and data protection.

User Rights:

• Access their personal data

• Request correction, deletion, or restriction

• Object to processing

• Request data portability

Requests may be sent to info@tiffanysmart.co.

Security Measures:

We employ strong encryption, authentication, and access-control mechanisms to prevent unauthorized access, disclosure, or loss of information.

Message Templates and Human Oversight

Tiffany Smart S.A.S. uses pre-approved WhatsApp message templates when initiating contact outside the 24-hour session window.

All templates are transparent, informative, and include a contact method for human support.

Example Template:

service_update_v1

Hello {{1}}, this is Tiffany Smart notifying you about {{2}}.

If you have any questions, reply to this message or contact info@tiffanysmart.co.

Every automated message:

• States a clear purpose.

• Contains essential information only.

• Provides a way to contact a human representative.

Prohibited or Regulated Content

Tiffany Smart S.A.S. does not use WhatsApp to market, sell, or distribute any regulated or prohibited goods, including alcohol, tobacco, weapons, drugs, gambling, or medical products.

Our platform is intended exclusively for business process automation and legitimate communication between verified companies and their customers.

Compliance Documentation

To demonstrate compliance with WhatsApp Business requirements, Tiffany Smart S.A.S. maintains:

1. Legal registration and NIT documentation (901941173-1).

2. A published Privacy Policy — https://tiffanysmart.co/privacy-policy.

3. A Terms of Service page — https://tiffanysmart.co/terms-of-service.

4. This WhatsApp Business Compliance Statement — https://tiffanysmart.co/whatsapp-compliance.

5. Evidence of customer consent and message template approvals.

Summary

Tiffany Smart S.A.S. is committed to responsible, transparent, and lawful use of WhatsApp for automation and business communication.

Our platform and operations fully comply with WhatsApp’s Business Messaging Policy and Colombian privacy regulations.

For data or compliance inquiries, please contact:

📧 info@tiffanysmart.co

🌐 https://tiffanysmart.co